Proactive maintenance communication

Informing users ahead of time will significantly reduce the number of support inquiries and complaints during maintenance periods.

Sorry™ maintenance notice history page for September 2024 showing scheduled maintenance entries for Acme Customer Portal and API v1.

Keep everyone in the loop ahead of time

Sorry™ maintenance scheduling calendar picker showing December 2024 with date 25 selected and time picker set to 12:00.

Scheduling

Create notices in advance.

Keeping users informed upfront, so they can plan their activities around the maintenance schedule.

Sorry™ component status cards showing Customer Portal underway for maintenance, API at 100% uptime, and Website at 100% uptime with notifications muted.

Efficiency

Notify the relevant people.

Ensure that communication is efficient by only informing your customers if the maintenance event impacts their service.

JavaScript code example for creating scheduled maintenance notice via Sorry™ API with type 'planned', state 'scheduled', and datetime parameters for begins_at and ends_at.

Automate

REST API

Interact with a standard REST API to efficiently manage maintenance events from other platforms and tools.

Sorry™ notification channel integration logos including Twilio, Google Chat, Postmark, Intercom and Slack.

Consistency

Using the right channel

Automatically connect with your audience about Maintenance updates using the tools they use.

Stay ahead of the game with timely updates

Sorry™ maintenance mode page showing 'Down for Maintenance' message with link to status page and underway maintenance notice for Acme Customer Portal scheduled for December 25.

Installable Maintenance Page

Meaningful maintenance mode

Redirect your application traffic to your status page during maintenance window mode.

Sorry™ maintenance status workflow diagram showing three stages: Scheduled, Underway, and Complete.

Structured

Every maintenance window under control

Using simple four-pillar states for each maintenance window, the status page can control workflows manually or automated.

Provide a comprehensive history of all maintenance activities

By providing a full history of maintenance events, users can gain valuable insights into changes, significantly minimising confusion and the necessity to seek support.

Sorry™ maintenance history browser view showing September 2024 filtered by unplanned maintenance with dot indicators for activity by month.
Schedule maintenance in advance
Notify the relevant people
Every update in a single page

Connect with an actual human today

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