Incident metrics that provide total transparency

Take complete control of when incident metrics are displayed and provide simple and meaningful metrics to those who want them.

Sorry™ component metrics page showing Customer Portal with stats such as Uptime, Total Impact Time, Mean Time To Recovery, and more. Two resolved incident noices at the bottom.

Accurate incident metrics displayed on your Status Page

Sorry™ status page component tree showing uptime percentages for Customer Portal at 99.99%, Authentication at 98.88%, and Website at 100%.

Transparent uptime displays

Well-designed and easy to understand uptime metrics for each status page component.

Sorry™ resolved incident notice card showing an authentication issue with an uptime impact of 55 minutes.

Trustworthy impact time

Added clarity to incident communication helps customers fully understand the impact.

Sorry™ impact on uptime date and time picker showing a calendar selection for October 14th, 2024 with precise time controls.

Complete control over the timeline

Take complete control over the real impact time to deliver accurate incident metrics.

Sorry™ metrics dashboard showing 99.86% uptime, 1 hour 1 minute total impact time, 10 days 7 hours mean time between failures, and 3 notices.

Meaningful performance insights

Dedicated built-in views for incident performance reports, including Uptime, Mean Time to Recovery (MTTR), Mean Time Between Failures (MTBF), and Impact Time.

Custom metric reporting with the Status API

Developers can use the friendly request builder to return specific uptime data, using components and a date range as criteria. We produce the data in JSON format.

Sorry™ Status API request builder showing a component selector for Customer Portal with a date range, alongside a JSON response displaying percentage uptime of 98.86% and mean time to recovery of 2 hours.
Transparent uptime displays
Trustworthy impact time
Complete control over the timeline
Meaningful performance insights