Intercom
Show your status inside Intercom Messenger
The Messenger is often the first place customers go when something feels wrong. Sorry™ puts your latest status updates right there, so they can see what’s happening before they ask.
What your customers see
Your status, where customers ask for help
When you post an incident on your Sorry™ status page, it shows on your Messenger home screen too. Customers get an answer straight away. Your support team can get on with fixing the problem.
- Live incidents, with their status, title, last update time and a link to the details.
- Planned maintenance, shared ahead of time so customers can plan around it.
- Show it to all visitors, or only your signed-in customers.
Only tell the people who are affected
Not every incident affects every customer. Sorry™ can show a notice only to the customers who use the affected part of your product, so no one else gets worried for nothing.
Personalisation uses component subscriptions.
- Jane
- Uses your Help Centre, so she sees the incident.
- Joe
- Doesn’t use the Help Centre, so he won’t be bothered by it.
Give a heads-up before maintenance
Tell customers about planned maintenance before it starts. They’ll see it move from scheduled to underway, all inside the Messenger.
Set up in four steps
Install the app
Install Sorry™ from the Intercom App Store.
Link your accounts
Authorise to link your Sorry™ and Intercom accounts.
Add it to Messenger
In Intercom, go to Messenger, add a Messenger home app and pick “Sorry™ Status Page”. If you have more than one status page, choose the one to show.
Save and set live
Press “Save and set live”. You’re done. The latest from your status page will now appear in the Messenger.
We only ask for the minimum permissions Intercom’s app framework needs.
The Intercom integration is included with every Sorry™ status page. See pricing.
Frequently asked questions
- Do I need more than one status page?
- No. If you have several, you choose which one shows in the Messenger.
- Can I show it only to signed-in customers?
- Yes. You can show it to visitors, or only to signed-in customers.
- What permissions does it need?
- Only the minimum that Intercom’s app framework requires.
Customer service by real people
We provide fast and personalized support. No chatbots here.