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Introducing: Sorry™ for Intercom Messenger

All customers can now bring the latest information from their status page into the Intercom Messenger home screen.

Illustrattion of the Intercom Messenger App.

Cut Down on Support Questions

Give your customers what they want to know before they come asking. Leaving your support team free to fight the fire, rather than fielding questions.

Personalize for Each Customer

Remove unwanted worry and confusion by only notifying customers about incidents which directly impact the parts of your service they actually use.

Illustrattion of the Intercom Messenger App with differing status messages for each customer.

Jane

Uses your Help Center product, so this incident is something she needs to know about.

- but -

Joe

Does not use the Help Center, so let’s not worry him needlessly about the incident.

Illustrattion of the Intercom Messenger App with some sheduled maintenance.

Schedule Ahead

Tell customers about maintenance ahead of time, so they can plan around any downtime.