Cut Down on Support Questions
Give your customers what they want to know before they come asking. Leaving your support team free to fight the fire, rather than fielding questions.
Personalize for Each Customer
Remove unwanted worry and confusion by only notifying customers about incidents which directly impact the parts of your service they actually use.
Uses your Help Center product, so this incident is something she needs to know about.
- but -
Does not use the Help Center, so let’s not worry him needlessly about the incident.
Tell customers about maintenance ahead of time, so they can plan around any downtime.