Born out of frustration
We've all been on the receiving end of companies who do a poor job of keeping customers informed when things are affecting their service. The endless waiting around, the point blank denial of anything being wrong or the dreaded "we apologise for any inconvenience".
We decided to help companies do better. Through the use of our status page platform and with support and education we're helping companies open up, discuss their shortfalls and rebuild trust.
We believe that service status is about getting the word out there and talking to your customers directly, not hiding behind canned responses, performance metrics and uptime stats.
We want to build a platform which is available to everyone - it's why our status page theming gives you complete code control and it's why we open-source as many components as possible.